Privacy and cookie notice for Assimilating-Talent
Thank you for requesting this privacy and cookie notice and for trusting us with some information about you. We take that trust seriously and we want you to know how we use your information and why we might need it.
Who is holding your information?
Assimilating-talent has been in business since 1999 and our registered office is 16 Peakes Place, Granville Road, St Albans, AL1 5 AY. Stephen Harvard Davis is the principal– with a little bit of help from trusted associates.
Cookies
If you are reading this you found one of our website or you may have received an email and have asked to know more about how we handle any information we might hold about you.
Our service is really for businesses who engage Assimilating-Talent, Stephen Harvard Davis and his associates for business consultancy or who read Stephen Harvard Davis’ books and magazine articles or watch our videos on the topic of talent management.
So that we are able to keep improving what we do and like any business we try to figure out what works and what doesn’t. To do this we monitor the volume of visitors to our website, how you found us, where you came from and which pages you viewed when visiting our site. At this stage we do not know who you are, just that some people arrive on our website at a particular page and move to there. We do not harvest or collect email addresses from website visitors and if you don’t contact us and supply us with your email, we don’t have your personal contact details.
We do use cookies to enable us to use things like google analytics and you can disable cookies in your browser if you don’t want us to collect them. Sometimes we use Facebook or YouTube pixels to figure out what type of person visits our sites, views the videos and who likes us. This allows us to create advertising and further articles and videos that appeals to our customers and potential customers.
None of this results in us monitoring you in any personal or individual way and will not result in us contacting you – we just get to understand who our typical customer is and what they like and to do this we use anonymised data to target advertising campaigns based on profiling the sort of person who wants to receive information from us.
Downloads and services
If you contact us and ask us to send you information, download or purchase a product or service we will put your details into our sales and marketing database and send you what you asked for. We do not currently send out automated email but if this should change before we send automated mail to you we will have sent you a double opt-in request and it will have an unsubscribe option that can be triggered at any time.
The only time we might use a single opt-in is when you sign up for a webinar since you don’t want to miss the start and log in information because you forgot to double opt-in.
We are not a hard sell or cold calling based organisation but prefer to build long-term relationships with satisfied and relaxed clients. From time to time we ask our own sales and marketing people (both internal and external) to contact potential clients. This is normally because you have requested a call, or because we are actively trying to let you know about something that may benefit you.
Where do we get data about you from?
Most of our information about you comes from you. If you have a business web page we will add that to our contact record for you, along with your contact details. Sometimes our contact management systems inform us that you have a LinkedIn profile, Facebook page, YouTube or Twitter account. If we are in contact via those mediums we may add that information to your customer record so we remember to check in those places for messages from you. If you have elected to have those account details as private then we will not see them.
Data Sharing
We do not sell or exchange the data we hold with organisations who may want to sell you something or use your data for research purposes, nor are we planning to do so. If at any point we decided to exchange contact lists with another organisation, we would ask you to ‘opt-in’ to such a system.
We have an outsourced support team for our business, including Virtual Assistants, Web Designers, IT support, Accounting and more. They have limited access to your data, and only where the service they provide to us necessitates that; For example, if you want to set up a meeting, our diary VA needs to know your email address in order to sort out a date. If we invoice you, our Accountant needs to see the invoice in order to sort out the books for HMRC.
Our outsourced team only use data they need to fulfil their work for us and on your behalf. We do not permit copying or sharing of that information and actively monitor for any potential breaches. Your information /advice is held in the strictest confidence. Our associates are contracted to strict confidentiality clauses and we monitor and restrict their data usage.
Financial and credit card details
The only way to pay us online is via a secure processor.
If you pay us by Cheque, BACS or direct transfer, we know only what the bank identify – usually the name of the person who paid us and how much and the reference number. We do not keep credit scores.
Where is your data located?
In common with most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our customer records, to email, to accounting. This means that much of our data is held in services in the USA. We have picked mainstream suppliers with appropriate security standards.
Special category data (about your health, sexual orientation, beliefs etc) is not held by us and we do not routinely collect this data about anyone.
Retention periods
We have a long-term and discreet relationship with most of our clients and contacts. For that reason, we retain information for six years from the last point of contact. This allows us to have financial records going back far enough to satisfy HMRC and to satisfy insurers.
If you have contacted us but never purchased from us, you will remain on the list you joined until you unsubscribe from that list. But in order to avoid adding you again by mistake, unsubscribes are kept on an unsubscribe list.
Want to see what we hold on you?
If you want to know what information we have about you (if any) then email stephen@assimilating-talent.com and give us your name, email address(es) and we will happily do a search and send you screenshots of what we have. If you want to be removed from our customer records, please let us know.
Your rights
We don’t want to collect any information that is not necessary to running our business and making you a happy customer. If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
You have the right to know what information we are collecting on you and to amend it. Most of our information is not based on individual consent but needing the information to run the business, and you can withdraw your consent to being on an email list at any time by simply unsubscribing.
You also have a right to be forgotten, and if you want us to remove information about you, let us know.
Complaints
If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance with one of us. If they can’t sort it out, we are covered by the Information Commissioner for the UK.